If a member of the public has a complaint about a health care professional then there is a very open process by which allegations of unprofessionalism, incompetence and malpractice are followed up. It’s laid out by the HPC, as are the results of their investigations. Such investigations are a matter of public record. Periodically I go through the archives. Some make macabre reading, some are downright criminal. And this one amazed me – a psychologist who told his patient that she was both psychic and a witch.
I spend a lot of time telling family, friends and the public at large how wonderful the NHS is (and it is!), and then I find myself undermined by this sort of thing…
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